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This qualification reflects the role of community services worker involved in the delivery, management and coordinatiion of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously within their scope under broad directions from senior management. Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.
To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

CHC52021 Diploma of Community Services

Career Outcomes

Once you have successfully completed CHC52021 Diploma of Community Services you could be expected to work in roles such as:


Unit Manager

Coordinator, Volunteer Programs

Team Leader in Community Sector

Service, Program or Volunteer Coordinator

Additional Information

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Education Pathways

Students may continue their education in:

  • CHC62015 - Advanced Diploma of Community Sector Management
  • Areas of Social Work and Counselling at University

Prerequisites

All students;

  • • Are over the age of 18.

    • • Demonstrate an interest in, knowledge of, and suitability for work in the community.

      • • Demonstrate the level of maturity required to be responsible for the care and support of the community.

Delivery Method

Course consists of:

  • 20 hours per week of classroom based learning
  • 200 hours total of work placement

Course Duration

The course duration is 104 weeks. 70 scheduled tuition weeks, 10 weeks of Work Placement and 24 weeks of holidays.

Location

This course is delivered in our purpose-built classrooms and nursing laboratories at Level 5, 20-22 Macquarie Street Parramatta NSW 2150. Our facilities include classrooms with data projectors and whiteboards, a simulated clinical laboratory with beds, manikins, technical equipment and consumables, private study space and Wi-fi capability. All practical placement is conducted in approved placement facilities.

Additional Work Placement requirements

  • • Possess a Police check [which is required for placement].

  • • Have a Working With Children Check [WWCC].

  • • Have a reasonable level of fitness to complete manual and physically demanding tasks, such as bending, lifting and standing for long periods of time.

  • • Updated Vaccination Record.

Recognition of Prior Learning [RPL]

Recognition of Prior Learning [RPL] is a process where skills and knowledge that you have gained through work and life experience and other unrecognised training can be formally recognised.

*Please refer to your Student Handbook for more information on RPL.

Course Credit

Australian College of Studies can grant you credit towards your course for units of competency that you have already completed with another RTO or authorised issuing organisation. There is no charge to apply for Credit.

To apply, fill in the Credit Application Form and submit it as part of your enrolment. *Please refer to your Student Handbook for more information on Course Credit.

Assessment Method

There are a variety of assessment methods used for this qualification including written questions, projects, case studies, role plays, research and reports.

How to Apply

If you would like to enrol into the CHC33015 Certificate III in Individual Support, please contact our office on 1300 415 233 or via email info@acos.edu.au.

International students only: If you are transferring from another provider, please ensure you have a letter of release so that Australian College of Studies can issue you with a new Confirmation of Enrolment (COE) letter.

Entry Requirements

ACOS requires that all students:

  • Are over the age of 18
  • Demonstrate an interest in, knowledge of, and suitability for work in the aged care industry. This will be assessed during an interview conducted prior to enrolment.
  • Domestic Students to complete a Language, Literacy and Numeracy Test.

Further Information – International Students

This course is available to international students who are able to provide evidence that they:

  • meet one of the following English proficiency requirements:
    • a valid IELTS score of 5.5 with no score below 5.0 in any band, or equivalent.
    • evidence of successful completion of at least five [5] years [full time equivalent] study taught and assessed in English.
    • completed an Australian Certificate III qualification.
  • Students must possess an Australian Study Visa [subclass 500].
Enrol in this Course

Additional Support

All students will complete a language literacy and numeracy assessment to determine their learning support needs. All students will be provided with a range of learning support options and resources to help you achieve competency. Where additional support needs have been identified an Individual Support Plan will be developed which may include: 

  • Mentoring from trainers
  • Additional classes, tutorials and workshops
  • Online support and exercises for some courses
  • Computer and technology support
  • Referral to external support services
  • Reasonable adjustment to assessments 

Australian College of Studies will provide additional support for any students experiencing:

  • Disability and access issues; 
  • Language barriers; 
  • Language, literacy and numeracy issues; 
  • Employment issues; and/or 
  • Any other issues that may affect their ability to achieve their training goals.

Provision of additional support services will be provided where necessary to enable students to participate in the same way as any other person regardless of whether support services have been required.

Units of Competency

CHC52021 Diploma of Community Services requires the completion of the following 20 units [comprising of 12 core and 8 electives], as follows:

Code Title Core / Elective
HLTWHS003 Maintain work health and safety Core
CHCLEG003 Manage legal and ethical compliance Core
CHCMGT005 Facilitate workplace debriefing and support processes Core
CHCPRP003 Reflect on and improve own professional practice Core
CHCDEV005 Analyse impacts of sociological factors on people in community work and services Core
CHCDFV001 Recognise and respond appropriately to domestic and family violence Core
CHCDIV001 Work with diverse people Core
CHCDIV002 Promote Aboriginal and/or Torres Straight Islander cultural safety Core
CHCCCS004 Assess co-existing needs Core
CHCCCS019 Recognise and respond to crisis situations Core
CHCCCS007 Develop and implement service programs Core
CHCCSM013 Facilitate and review case management Core
CHCMHS001 Work with people with mental health issues Elective
CHCMHS002 Establish self-directd recovery realtionships Elective
CHCMHS011 Assess and Promote social, emotional and physical wellbeing Elective
CHCCCS009 Facilitate responsible behaviour Elective
CHCPRT025 Identify and report children and young people at risk Elective
BSBPEF401 Manage personal health and wellbeing Elective
CHCADV002 Provide advocacy and representation services Elective
CHCGRP002 Plan and conduct group activities Elective
Orientation 

Training Arrangements

The first week will include an orientation session that will cover the following: 

  • Details about living in Australia such as transport, city orientation and currency 
  • How to access support services provided by Australian College of Studies
  • External support services available such as legal, emergency, health and wellbeing 
  • Nearby amenities to assist with learning such as libraries   
  • Student Code of Conduct
  • Complaints and Appeals policy and procedure
  • Critical Incident policy and procedure
  • Privacy
  • Introduction to course requirements 
  • Course progress and attendance requirements and impact on VISA requirements.

Classroom Training 

The course will be delivered in the classroom for theory based learning giving students the opportunity to share ideas, discuss and explore core concepts and the practice skills before applying them in their work placement. 

Training will be delivered 3 days per week:

  • 2 days from 9am to 4pm 
  • 1 day from 9am to 5pm.  

Students will have access to College facilities when they are not attending placement to conduct self-study or research and or complete assessment tasks. 

During training sessions students will also have access to the clinical simulation room to learn and practice skills such as performing activities of daily living tasks for their clients, using equipment such as the lifting hoist, practicing safe manual handling and infection control techniques etc. before placement begins.

Work Placement 

Students will complete 200 hours of work placement.  

Work placement is designed to: 

  • Gain invaluable experience in a real work environment
  • Complete and receive feedback on practical work
  • Develop an understanding of workplace expectations and practices
  • Observe experienced staff completing tasks
  • Develop an understanding of workplace policies and procedures
  • Form networks that may assist with future job opportunities

Assessment Arrangements

Assessment will be conducted individually. You will be provided with a Student Assessment Booklet for each unit of competency which includes:

  • A full description of all assessment tasks for the unit of competency
  • Assessment instructions for each unit of competency
  • Assessment resources for each unit of competency
  • Details about when assessment will occur
  • Details about assessment submission

There are a variety of assessment methods used for this qualification including:

  • Written questions
  • Projects
  • Case studies
  • Role Plays
  • Research
  • Reports